I was reading through some of the archives on the FreshBooks blog and found a great response to Seth Godin’s post about the death of the sales call. It sounds like the guys at FreshBooks are getting some of the typical inquiries that most small business software companies dread.
Do you offer onsite training sessions? What are some of your larger customers? Would I have heard of any of them? How can I be sure you will be around in the future? etc. etc.
I think Levi’s honest answers to these questions (below) is great. Questions about onsite training are pretty common, but isn’t it obvious that companies that they’ve “heard of” are not going to be in the same market and how can they be sure that any company will be around in the future.
There are no onsite training sessions, just an easy to use application with good online help Most of our customers are small consultancies that you would not have heard of Our application has been live for over two years, our business has been here for over three and we are here running the business and answering the phone from 9:00 AM to 6:00 PM Eastern